Retail Zone Leader: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Monaca (Beaver County); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical coverage after 90 days

401K with match

Career growth opportunities

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone, focusing on merchandising and delivering an exceptional customer and associate experience.

You will manage merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery to drive store success. In this role, you will oversee scheduling, staffing, and daily tasks, while upholding store standards, seasonal planning, inventory processes, and company programs.

Qualifications

• High school diploma or equivalent required.
• 1–2 years supervisory experience at a mid- to large-size retailer.
• Ability to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Customer service

Team leadership

Communication skills

Schedule flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone, focusing on merchandising and delivering an exceptional customer and associate experience.

You will manage merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery to drive store success. In this role, you will oversee scheduling, staffing, and daily tasks, while upholding store standards, seasonal planning, inventory processes, and company programs.