Retail Zone Leader: Merch & Customer Experience Champion

Ollie's Bargain Outlet, Inc.; Fond du Lac (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance after 90 days

401K with immediate vesting

Career growth and development

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the store’s sales floor, drive merchandising and customer service excellence, and supervise a productive team.

You will oversee scheduling, signage, displays, stock, and daily operations to ensure the store meets standards and delivers a great shopper experience. This role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

supervisory experience

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the store’s sales floor, drive merchandising and customer service excellence, and supervise a productive team.

You will oversee scheduling, signage, displays, stock, and daily operations to ensure the store meets standards and delivers a great shopper experience. This role requires flexibility to work evenings, weekends, and holidays.