Retail Zone Team Leader - Merchandising & Customer Experience

Ollie's Bargain Outlet; Lexington (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K with match

Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Lexington, VA is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising, customer service, and associate performance to deliver an exceptional shopping experience.

Responsibilities include executing zone procedures, staffing effectively, ensuring store standards, replenishment, signage, pricing, ad sets, and daily recovery, while driving productivity and teamwork.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Flexible schedule

Customer service

Team leadership

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Lexington, VA is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising, customer service, and associate performance to deliver an exceptional shopping experience.

Responsibilities include executing zone procedures, staffing effectively, ensuring store standards, replenishment, signage, pricing, ad sets, and daily recovery, while driving productivity and teamwork.