Retail Zone Team Lead - Merchandising & Customer Service

Ollie's Bargain Outlet; Roanoke (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

Job summary

Ollie’s Bargain Outlet is hiring a Retail Zone Team Leader to guide a zone on the sales floor, focusing on merchandising, customer service, and staff supervision. You will manage signage, displays, replenishment, pricing, and daily recovery to meet store standards and guest expectations.

The role requires supervising staff, scheduling, and ensuring effective unload/processing of merchandise while driving associate productivity.

Qualifications

• Supervisory experience in a mid- to large-size retailer.
• Willingness to work evenings, weekends, and holidays.
• Ability to lift up to 50 pounds.

Responsibilities

• Execute merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery for the assigned zone.
• Ensure store standards, compliance, seasonal planning, inventory processes, and programs are met.
• Oversee stocking and scheduling to drive productivity and customer service; supervise zone staff.
• Perform Team Leader duties to open/close the store when needed and handle additional tasks.

Skills

Team leadership

Customer service

Retail operations

Scheduling

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet is hiring a Retail Zone Team Leader to guide a zone on the sales floor, focusing on merchandising, customer service, and staff supervision. You will manage signage, displays, replenishment, pricing, and daily recovery to meet store standards and guest expectations.

The role requires supervising staff, scheduling, and ensuring effective unload/processing of merchandise while driving associate productivity.