Retail Zone Team Lead — Merch & Customer Experience

Ollie's Bargain Outlet, Inc.; Seekonk (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K with match

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focus on merchandising and customer service, and lead a team to ensure strong associate and shopper experiences.

The role requires scheduling flexibility for evenings, weekends, and holidays, with responsibility for signage, displays, inventory, and execution of company programs in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Education

High school diploma

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focus on merchandising and customer service, and lead a team to ensure strong associate and shopper experiences.

The role requires scheduling flexibility for evenings, weekends, and holidays, with responsibility for signage, displays, inventory, and execution of company programs in a fast-paced retail environment.