Retail Zone Supervisor — Service & Leadership

Paradies Lagardère; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager to oversee daily operations in airport shops, ensuring First Class Service and brand standards are met. You will train staff, manage merchandising execution, and supervise zones within the airports, coordinating with the management team to hit sales and service targets.

The role requires strong leadership, exceptional customer service, and the ability to work varied shifts.

Qualifications

• High school diploma or equivalency required / Bachelor’s degree preferred.
• Availability for all 3 shifts: opening shift 4am-1pm, mid shift 9am-6pm, closing shift 1pm-11pm or 3pm-12:30am.
• Ability to work 45 hours per week (Includes 5 hours OT).
• Excellent customer service skills and ability to communicate effectively in English.
• Strong interpersonal/organizational skills with ability to motivate others.
• Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously.
• Proficiency in reading, writing, mathematics, cash handling/reporting.
• Computer literacy and working knowledge of MS Office preferred.
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and applicable DOT requirements.
• Standing for long periods and ability to lift a minimum of 40 lbs.

Responsibilities

• Exceed First Class Service standards and behavior with every customer, business partners and peers.
• Perform all register/cash handling/ Loss Prevention functions in accordance with SOPs.
• Facilitate opening and closing procedures for all stores.
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving procedures.
• Ensure store merchandising standards are consistently executed per the company guidelines.
• Coordinate and monitor staffing levels to maximize sales and service potential.
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events.
• Direct, coach, and train Associates in their daily job assignments.
• Represent and support the company by fostering strong business relationships within the airport community.
• Contribute feedback on Associate reviews and provide input on Associate counseling.

Skills

Customer service

Communication

Leadership

Team motivation

Time management

Adaptability

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

Paradies Lagardère is seeking a Zone Manager to oversee daily operations in airport shops, ensuring First Class Service and brand standards are met. You will train staff, manage merchandising execution, and supervise zones within the airports, coordinating with the management team to hit sales and service targets.

The role requires strong leadership, exceptional customer service, and the ability to work varied shifts.