Paradies Lagardere Shift Lead

Paradies Lagardère; Sacramento (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Paradies Lagardère in Sacramento seeks a Zone Manager to drive sales, service and operational excellence across assigned locations. You will coach and train team members, enforce merchandising standards, and provide overall supervision during shifts to ensure First Class Service for customers and partners.

This leadership role requires coordinating opening/closing, stock replenishment, inventory accuracy, safety compliance and incident resolution.

Qualifications

• Experience in retail management or supervisory role
• Ability to train and lead associates
• Knowledge of store operations and safety standards

Responsibilities

• Lead and supervise store teams during assigned shifts
• Ensure merchandising standards and promotions are executed
• Open/close stores and manage stock replenishment
• Handle guest and associate inquiries per policies
• Address basic IT/register issues and safety concerns
• Drive sales and customer service through coaching and performance

Skills

Leadership

Coaching

Customer service

Training

Communication

Problem solving

Tools

POS system

Inventory software

Job description

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and escape as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.