Zone Manager

Paradies Lagardère; Alcoa (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Paradies Lagardere at TN's TYS Airport is seeking a Zone Manager – Retail to lead sales, service, and operations during shifts. This full-time role involves coaching, supervising merchandising, and ensuring First Class Service for customers and partners.

The position reports to the General Manager in the Retail department and requires hands-on leadership across opening/closing, stock, and inventory processes.

Qualifications

• Zone Manager is a leadership role driving sales, service, and operational excellence at the Location.
• Role focuses on coaching/training functions and supervising merchandising standards.

Responsibilities

• Model Company Service standards and behaviors with every customer; resolve escalated inquiries per policies.
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in SOPs.
• Facilitate opening and closing of stores.
• Direct replenishment of merchandise/supplies, maintain stockroom organization, and receive goods.
• Ensure store merchandising standards are consistently executed per company guidelines.
• Coordinate, monitor and align team resources to maximize sales and service potential.
• Resolve basic IT/register issues and elevate as necessary.
• Ensure a safe working environment; inspect and correct work areas; report injuries.
• Prepare for and participate in inventories; verify high risk counts.

Job description

Shift Supervisor, Paradies Lagardere, TYS Airport

Position Description

POSITION TITLE: Zone Manager – Retail

EMPLOYMENT CLASSIFICATION: Full Time

POSITION REPORTS TO: General Manager

DEPARTMENT: Retail

Positionsummary

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Service

DUTIES AND RESPONSIBILITIES

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts

Financial/Business

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned