Airport Retail Zone Manager — Sales & Service Leader

Paradies Lagardère; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Paradies Lagardère in Charlotte seeks a Zone Manager – Retail to lead service, sales, and operations on assigned shifts. You will coach associates, ensure merchandising standards, and drive store performance in a fast-paced airport retail environment.

Responsibilities include training staff, managing cash handling and loss prevention, coordinating stock and inventories, and resolving IT issues while maintaining safety. This role reports to Retail department leadership.

Qualifications

• Experience in customer service and leading teams.
• Ability to train and coach associates.
• Familiarity with register operations and loss prevention procedures.
• Knowledge of merchandising standards and inventory processes.
• Comfort handling basic IT issues and safety compliance in store environments.

Responsibilities

• Model Company Service standards and behaviors with every customer; resolve escalated inquiries per policies.
• Train and perform register/cash handling/Loss Prevention per SOPs.
• Facilitate opening and closing of stores.
• Direct replenishment, stockroom organization, and receiving functions.
• Ensure merchandising standards are executed per guidelines and growth in sales.
• Coordinate resources to maximize sales and service potential.
• Resolve basic IT/register issues and escalate when needed.
• Maintain safety and report injuries or concerns.
• Prepare for and participate in inventories; verify high risk counts.
• Lead as Manager on Duty during shifts; coach and develop associates.

Skills

Customer service

Leadership

Training

Cash handling

Loss prevention

Merchandising

IT support

Safety compliance

Tools

POS system

Register experience

Job description

Paradies Lagardère in Charlotte seeks a Zone Manager – Retail to lead service, sales, and operations on assigned shifts. You will coach associates, ensure merchandising standards, and drive store performance in a fast-paced airport retail environment.

Responsibilities include training staff, managing cash handling and loss prevention, coordinating stock and inventories, and resolving IT issues while maintaining safety. This role reports to Retail department leadership.