Airport Retail Zone Leader: Drive Sales & Service

Paradies Lagardère; Alcoa (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Paradies Lagardere at TN's TYS Airport is seeking a Zone Manager – Retail to lead sales, service, and operations during shifts. This full-time role involves coaching, supervising merchandising, and ensuring First Class Service for customers and partners.

The position reports to the General Manager in the Retail department and requires hands-on leadership across opening/closing, stock, and inventory processes.

Qualifications

• Zone Manager is a leadership role driving sales, service, and operational excellence at the Location.
• Role focuses on coaching/training functions and supervising merchandising standards.

Responsibilities

• Model Company Service standards and behaviors with every customer; resolve escalated inquiries per policies.
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in SOPs.
• Facilitate opening and closing of stores.
• Direct replenishment of merchandise/supplies, maintain stockroom organization, and receive goods.
• Ensure store merchandising standards are consistently executed per company guidelines.
• Coordinate, monitor and align team resources to maximize sales and service potential.
• Resolve basic IT/register issues and elevate as necessary.
• Ensure a safe working environment; inspect and correct work areas; report injuries.
• Prepare for and participate in inventories; verify high risk counts.

Job description

Paradies Lagardere at TN's TYS Airport is seeking a Zone Manager – Retail to lead sales, service, and operations during shifts. This full-time role involves coaching, supervising merchandising, and ensuring First Class Service for customers and partners.

The position reports to the General Manager in the Retail department and requires hands-on leadership across opening/closing, stock, and inventory processes.