Retail Zone Lead: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Pottstown (Montgomery County); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health coverage after 90 days

401K with immediate vesting

Associate discount 20%

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the store floor, focusing on merchandising and delivering an exceptional associate and customer experience.

You will oversee staffing, scheduling, store standards, and daily operations, with emphasis on teamwork, flexibility to work evenings, weekends, and holidays, and building strong customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Customer service oriented

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the store floor, focusing on merchandising and delivering an exceptional associate and customer experience.

You will oversee staffing, scheduling, store standards, and daily operations, with emphasis on teamwork, flexibility to work evenings, weekends, and holidays, and building strong customer service.