Retail Zone Lead - Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Hutchinson (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with immediate vesting

Associate discount 20%

Career growth

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising and customer service excellence. You will lead a team passionate about presenting products and delivering a great in-store experience.

The role requires 1–2 years of supervisory experience, a positive, team-oriented attitude, and the ability to work evenings, weekends, and holidays. Strong merchandising skills and attention to store standards are essential.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1–2 years of supervisory experience in a mid- to large-size retailer.
• Ability to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet expectations.
• Oversee merchandise planning, receiving, and stocking for the sales floor.
• Coordinate scheduling and staffing for unloading/processing of merchandise and drive associate productivity.
• Supervise associates within the zone and communicate directives for follow-up.
• Perform Team Leader duties to open/close the store as needed and take on additional responsibilities.

Skills

Supervisory experience

Customer service

Team collaboration

Flexibility

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising and customer service excellence. You will lead a team passionate about presenting products and delivering a great in-store experience.

The role requires 1–2 years of supervisory experience, a positive, team-oriented attitude, and the ability to work evenings, weekends, and holidays. Strong merchandising skills and attention to store standards are essential.