Retail Zone Lead — Merchandising & Customer Experience

Ollie's Bargain Outlet; Jacksonville (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

401K with company match

20% associate discount on purchases

Medical/Dental/Vision with coverage

Job summary

Ollie’s Bargain Outlet is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising and exceptional associate and customer experience.

You will oversee staffing, scheduling, ordering, replenishment, pricing, and displays, ensuring store standards and programs are met while delivering results. This role requires 1–2 years supervisory experience and a positive, team-oriented approach.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Merchandising

Store operations

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising and exceptional associate and customer experience.

You will oversee staffing, scheduling, ordering, replenishment, pricing, and displays, ensuring store standards and programs are met while delivering results. This role requires 1–2 years supervisory experience and a positive, team-oriented approach.