Retail Zone Lead - Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Newington (CT); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage after 90 days

401K with immediate vesting

Associate discount (20%)

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a specific zone on the sales floor, focusing on merchandising and delivering an outstanding associate and customer experience.

You will supervise a team, execute displays, manage stock, scheduling, and daily task assignment, while ensuring store standards and policy compliance. The role demands flexibility to work evenings, weekends, and holidays in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Schedule flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a specific zone on the sales floor, focusing on merchandising and delivering an outstanding associate and customer experience.

You will supervise a team, execute displays, manage stock, scheduling, and daily task assignment, while ensuring store standards and policy compliance. The role demands flexibility to work evenings, weekends, and holidays in a fast-paced retail environment.