Retail Wireless Tech Specialist

T-Mobile; New York (NY); On-site; USD 29,000 - 39,000; Full time

Job summary

Join T-Mobile in New York as a Mobile Associate, delivering personalized technology solutions and guiding customers through their shopping journey. You'll build product knowledge, demonstrate network options, and collaborate across channels to ensure a seamless experience.

The role starts with on-the-job training, with clear paths to growth within a dynamic, customer-first environment backed by comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service and/or sales experience, retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Join T-Mobile in New York as a Mobile Associate, delivering personalized technology solutions and guiding customers through their shopping journey. You'll build product knowledge, demonstrate network options, and collaborate across channels to ensure a seamless experience.

The role starts with on-the-job training, with clear paths to growth within a dynamic, customer-first environment backed by comprehensive benefits.