Retail Wireless Tech Advisor

tmobile; Greenville (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical insurance

Dental and vision insurance

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate network features, and guide customers through their shopping journey while developing skills in customer interaction, digital tools, and service recommendations. The role emphasizes customer satisfaction and cross-team collaboration within T-Mobile's retail network.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or retail sales preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

6 months in customer service or sales

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate network features, and guide customers through their shopping journey while developing skills in customer interaction, digital tools, and service recommendations. The role emphasizes customer satisfaction and cross-team collaboration within T-Mobile's retail network.