Retail Wireless Support Specialist – In-Store Expert

DSI Systems, Inc.; Federal Way (WA); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Team environment

Career growth opportunities

Insurance (Medical/Dental/Vision/Life)

401k plan with employer matching

Paid vacation and sick days

Profit sharing

AT&T discount

Paid training

Internal advancement

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers in national retail environments.

You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast-paced settings. The role requires strong communication, calm problem-solving under pressure, and the ability to navigate multiple systems while maintaining accuracy and professionalism.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Adhere to company policies, compliance requirements, and privacy standards.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Flexibility

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers in national retail environments.

You will engage directly with customers and retail partners to resolve account, billing, device, and service concerns in fast-paced settings. The role requires strong communication, calm problem-solving under pressure, and the ability to navigate multiple systems while maintaining accuracy and professionalism.