Retail Wireless Support Specialist

DSI; Syracuse (UT); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Comprehensive training

Team environment

Career advancement

AT&T wireless discount

Employee Profit Sharing Program

Résumé du poste

DSI, with over 40 years of sales enablement and customized business solutions, seeks a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in fast-paced environments.

This role demands excellent communication, emotional resilience, comfort with technology, and the ability to stay calm, accurate, and professional while meeting

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Flexible hours

Description du poste

DSI, with over 40 years of sales enablement and customized business solutions, seeks a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in fast-paced environments.

This role demands excellent communication, emotional resilience, comfort with technology, and the ability to stay calm, accurate, and professional while meeting