Wireless Retail Support Pro: Growth & Flexible Hours

DSI; Burnsville (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Supportive team environment

Career growth opportunities

AT&T wireless discount

Job summary

DSI in the United States is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in high-traffic national retail environments. You will engage with customers and retailers to resolve account, billing, device, and service concerns, using clear communication and a calm, professional approach.

This role requires strong customer service skills, ability to work flexible hours including evenings and weekends, and the stamina to stand for long periods.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
• Troubleshoot wireless devices, network issues, and feature functionality
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience
• Maintain inventory accuracy for display devices and fixtures
• Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores

Skills

Strong customer service

Communication skills

Calm under pressure

Multitasking

Attention to detail

Job description

DSI in the United States is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in high-traffic national retail environments. You will engage with customers and retailers to resolve account, billing, device, and service concerns, using clear communication and a calm, professional approach.

This role requires strong customer service skills, ability to work flexible hours including evenings and weekends, and the stamina to stand for long periods.