Retail Wireless Associate — Stock Grant & Growth

tmobile; Jurupa Valley (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Paid time off

Employee stock purchase plan

Job summary

T-Mobile is hiring in a fast-paced retail environment to assist customers with technology and service needs. You will use digital tools to show network coverage and service benefits, build relationships, and complete training to stay current on products and processes.

Eligible employees receive a robust total rewards package including stock grants, an employee stock purchase plan, 401(k), and paid time off, with growth opportunities and annual incentives based on performance.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is hiring in a fast-paced retail environment to assist customers with technology and service needs. You will use digital tools to show network coverage and service benefits, build relationships, and complete training to stay current on products and processes.

Eligible employees receive a robust total rewards package including stock grants, an employee stock purchase plan, 401(k), and paid time off, with growth opportunities and annual incentives based on performance.