Retail Universal Banker - Sales & Service Pro

First Horizon Corp.; Lake Charles (LA); Hybrid; USD 27,000 - 38,000; Full time

Job summary

First Horizon Corporation in Lake Charles, LA is seeking a Banking Center Associate to deliver quality, accurate customer service while processing daily financial transactions and opening new accounts. You will assist with deposits, opening accounts, and promoting bank products to meet client needs.

You will perform teller and platform support, identify client needs through consultative conversations, cross-sell products, conduct outbound calls, assist with loan applications, and ensure

Qualifications

• High school diploma or GED and 1 year teller experience preferred.
• Background/credit check required; comply with banking regulations.

Responsibilities

• Provide teller and platform support to minimize client wait times and ensure quality service.
• Open checking, savings, CDs, and money market accounts.
• Identify client needs through consultative conversations and recommend products.
• Cross-sell and refer to bank partners to deepen relationships.
• Conduct outbound calls to clients and prospects during campaigns and for loan referrals.

Skills

Customer service

Sales

Communication skills

Outbound calls

Education

High School Diploma or GED

Job description

First Horizon Corporation in Lake Charles, LA is seeking a Banking Center Associate to deliver quality, accurate customer service while processing daily financial transactions and opening new accounts. You will assist with deposits, opening accounts, and promoting bank products to meet client needs.

You will perform teller and platform support, identify client needs through consultative conversations, cross-sell products, conduct outbound calls, assist with loan applications, and ensure