Retail Training Manager – Banking & Team Development

Quontic Bank; Montgomery (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Flexible spending account (FSA)

401(k) retirement plan with company match

Job summary

Quontic Bank is seeking a Retail Training Manager in Montgomery, AL, responsible for developing and managing training programs for retail employees. This role requires a bachelor's degree in a related field and 3+ years of experience in retail training.

The ideal candidate will foster exceptional customer service knowledge and support employee development across all branches. Benefits include a comprehensive health package and a 401(k) plan with company match.

Qualifications

• 3+ years of experience in retail training or employee development.
• Experience with LMS platforms and training software (a plus).
• Experience in a community banking environment (preferred).

Responsibilities

• Collaborate with department heads to identify training needs.
• Conduct onboarding sessions and ongoing training for employees.
• Create and update training manuals and e-learning content.
• Develop training strategies for retail staff across branches.
• Maintain training records for compliance.
• Monitor and evaluate training effectiveness.

Skills

Instructional design

Presentation skills

Communication skills

Interpersonal skills

Financial product knowledge

Ability to travel

Education

Bachelor’s Degree in Business, Human Resources, Education, or related field

Tools

LMS platforms

Job description

Quontic Bank is seeking a Retail Training Manager in Montgomery, AL, responsible for developing and managing training programs for retail employees. This role requires a bachelor's degree in a related field and 3+ years of experience in retail training.

The ideal candidate will foster exceptional customer service knowledge and support employee development across all branches. Benefits include a comprehensive health package and a 401(k) plan with company match.