Retail Banking Training Lead

Dime Bank; Norwich (CT); On-site; USD 53,000 - 92,000; Full time

Job summary

Dime Bank in Norwich, CT is seeking a Training Specialist to design, implement, and evaluate training programs for team members across branch locations. The role emphasizes retail banking focus, customer service excellence, and sales competencies to improve skills, knowledge, and confidence.

The successful candidate will partner with Retail Banking leadership, manage a Retail training calendar, and deliver instructor-led, web-based, and blended sessions, under the Chief Human Resources Officer.

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• Minimum of 3 years of experience in a financial institution having performed as a teller, personal/universal banker or assistant manager preferred or equivalent.
• Minimum of 2 years' experience utilizing COCC Insight banking software including; teller transactions and personal/universal banker new account opening, maintenance, and inquiries.
• In-person classroom training and virtual training experience desired; blending training experience, a.k.a., offering live training where session enrollment included both in-person and virtual participants.

Responsibilities

• Articulate and promote the bank's mission, vision, and values.
• Collaborate with Retail Banking leadership, Branch Operations leadership and all applicable Subject Matter Experts (SME) to deliver retail banking training to team members across branch locations.
• Coordinate, develop, deliver, and evaluate training for new and existing team members to provide continuous growth and development.
• Training focuses on team member skill development: consultative sales, customer service, banking fundamentals, product knowledge, cross-training, new hire training, refresher courses, updates, and soft skills.

Skills

Communication skills

Attention to detail

Time management

Project management

Adaptability

Education

Associate degree or equivalent

Tools

COCC Insight banking software

Job description

Dime Bank in Norwich, CT is seeking a Training Specialist to design, implement, and evaluate training programs for team members across branch locations. The role emphasizes retail banking focus, customer service excellence, and sales competencies to improve skills, knowledge, and confidence.

The successful candidate will partner with Retail Banking leadership, manage a Retail training calendar, and deliver instructor-led, web-based, and blended sessions, under the Chief Human Resources Officer.