Retail Training Manager

Quontic Bank; Montgomery (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Flexible spending account (FSA)

401(k) retirement plan with company match

Job summary

Quontic Bank is seeking a Retail Training Manager in Montgomery, AL, responsible for developing and managing training programs for retail employees. This role requires a bachelor's degree in a related field and 3+ years of experience in retail training.

The ideal candidate will foster exceptional customer service knowledge and support employee development across all branches. Benefits include a comprehensive health package and a 401(k) plan with company match.

Qualifications

• 3+ years of experience in retail training or employee development.
• Experience with LMS platforms and training software (a plus).
• Experience in a community banking environment (preferred).

Responsibilities

• Collaborate with department heads to identify training needs.
• Conduct onboarding sessions and ongoing training for employees.
• Create and update training manuals and e-learning content.
• Develop training strategies for retail staff across branches.
• Maintain training records for compliance.
• Monitor and evaluate training effectiveness.

Skills

Instructional design

Presentation skills

Communication skills

Interpersonal skills

Financial product knowledge

Ability to travel

Education

Bachelor’s Degree in Business, Human Resources, Education, or related field

Tools

LMS platforms

Job description

Job Highlights

• Title: Retail Training Manager
• Type: Full Time
• Experience: 3+ Years
• Function: Retail
• Location: Montgomery, AL, United States
• Company: Marion Community Bank

Company Profile

Marion Community Bank provides personal and business banking services, including checking and savings accounts, loans, mortgages, digital banking, and financial solutions.

Job Profile

The bank is hiring a Retail Training Manager who will be responsible for designing, implementing, and managing comprehensive training programs for all retail employees.

Ensures staff are equipped with the knowledge and skills necessary to deliver exceptional customer service, understand new products, and comply with operational standards.

Develop and maintain training manuals and materials to support ongoing learning and development.

Education Level

• Bachelor’s Degree in Business, Human Resources, Education, or related field.

Work Experience

• 3+ years of experience in retail training or employee development
• Experience with LMS platforms and training software (a plus)
• Experience in a community banking environment (preferred)

Duties / Responsibilities

• Collaborate with department heads to identify training needs and performance gaps.
• Conduct onboarding sessions and ongoing training for new and existing employees.
• Create, update, and distribute training manuals, guides, and e-learning content.
• Develop and execute training strategies for all retail staff across branches.
• Maintain training records and ensure compliance with regulatory requirements.
• Monitor and evaluate training effectiveness through assessments and feedback.
• Provide training on new products, services, and system updates.
• Stay current with industry trends and best practices in retail training and development.
• Support cross-training initiatives to enhance workforce flexibility and coverage.

Leadership

• Develop and maintain a supportive relationship with branch and interdepartmental teammates.
• Enthusiastically support bank initiatives.
• Proactively seek opportunities for personal and professional development. Be growth-minded.

Sales / Service

• Answer the telephone using MCB protocol. Warmly transfer calls when necessary.
• Consistently deliver unmatched service by executing the MCB PROMISE.
• Develop a deep knowledge of all bank products. Take the initiative to develop product knowledge.

Skills / Knowledge / Abilities

• Ability to travel to branch locations as needed.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of financial products and services.
• Proficiency in instructional design and adult learning principles.
• Strong presentation, communication, and interpersonal skills.

Working Conditions

• May work evenings, weekends, and holidays
• Trains and coaches store employees
• Travels between store locations when needed
• Uses computers and training materials daily
• Works in retail stores and office settings

Benefits / Perks

• The benefits package includes health, dental, vision, and life insurance, a flexible spending account (FSA), and a 401(k) retirement plan with company match.

Employer’s Statement

Marion Community Bank is an Equal Opportunity Employer.