Retail Banking Training Lead: Elevate Sales & Service Ops

Central Bank; Jefferson City (MO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Growth opportunities

Living Legendary Standards

Job summary

Central Bank, a Missouri-based community-focused financial institution, seeks a dynamic Retail Sales & Operations Trainer to design and deliver training across sales, service, operations and customer experience. The role partners with market leaders to onboard staff, enhance performance, and drive consistency across branches.

You will coach, develop learning materials, and support product launches while ensuring adherence to banking regulations and risk controls.

Qualifications

• Experience designing and delivering training for retail banking teams.
• Experience onboarding branch staff and developing performance programs.
• Ability to collaborate with market leaders and business partners.
• Knowledge of banking operations, products, and compliance.

Responsibilities

• Design, develop, and deliver training programs focused on retail banking sales, service, operations, and customer experience.
• Create onboarding and development plans for Branch Managers, Assistant Branch Managers, Universal Bankers, and other retail team members.
• Facilitate instructor-led classroom training, virtual learning sessions, workshops, coaching programs, and field training activities.
• Develop and maintain engaging learning materials, job aids, videos, guides, simulations, role-play exercises, and other training resources.
• Train employees on branch operational procedures, banking systems, products, services, compliance requirements, and risk controls.
• Support implementation of new products, technology enhancements, sales campaigns, service initiatives, and operational improvements.
• Conduct branch visits, observations, and coaching sessions to identify development opportunities and reinforce performance standards.
• Maintain training records, program documentation, evaluations, and reporting to assess effectiveness and support continuous improvement.
• Perform other duties as assigned or as needed.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Skills

Training design

Public speaking

Coaching

Curriculum development

Learning management

Tools

LMS

Microsoft Office

Job description

Central Bank, a Missouri-based community-focused financial institution, seeks a dynamic Retail Sales & Operations Trainer to design and deliver training across sales, service, operations and customer experience. The role partners with market leaders to onboard staff, enhance performance, and drive consistency across branches.

You will coach, develop learning materials, and support product launches while ensuring adherence to banking regulations and risk controls.