Retail Thrift Store Assistant Manager

Goodwill Industries Of Gr. Cleveland & East Central Ohio; New Philadelphia (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Medical, dental, & vision benefits for

Disability insurance

Life insurance

Paid holidays

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio in New Philadelphia, OH is seeking an Assistant Manager to help the Store Manager run daily operations, supervise staff, and strengthen the store’s role as a community partner. You’ll lead inventory processing, pricing of donated goods, and ensure safety and policy compliance.

Qualifications include 2+ years of management experience (or 6 months as a Goodwill team leader), strong interpersonal and organizational skills, and flexibility

Qualifications

• Two-plus years of management experience, or at least six months as a Goodwill team leader.
• Retail sales experience or demonstrated potential for management.
• Strong interpersonal, communication, organization, and time management skills.
• Good judgment and problem-solving skills.
• Knowledge of merchandise such as name brands, antiques, vintage, and collectibles.
• Ability to identify different shades and tones of color.
• Experience with computers.
• First aid and CPR certification (can be obtained after hire).
• High school diploma or GED.
• A valid driver's license and auto insurance.
• Ability to work nights, weekends, and some holidays.

Responsibilities

• Run daily store operations and schedule staff; supervise donation processing, pricing, and cash handling.
• Work with the Store Manager to recruit, coach, and evaluate team members; maintain HR paperwork.
• Approve time worked and manage employee attendance in agency software.
• Review cash operations, daily counts, and reconciliations; resolve customer disputes.
• Supervise backroom warehouse management and planning; ensure safety and policies.
• Lead production goals and promote the 'You Changed a Life' campaign.

Skills

Management experience

Retail sales

Interpersonal skills

Communication

Organization

Time management

Good judgment

Problem solving

Merchandise knowledge

Color recognition

Computers

First aid & CPR

Driver's license & auto insurance

Evenings / weekends availability

Education

High school diploma or GED

Job description

Assistant Manager: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: New Philadelphia, OH | Pay: $18.50 | Type: Hourly, Full-Time

About the Job Join us in making a meaningful impact in New Philadelphia, Ohio! Help lead a Goodwill store. As an assistant store manager, you'll help the store manager run the store day-to-day. You'll also build the store's reputation as a community partner. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

Responsibilities

• Run daily store operations and schedule staff. Supervise the collection, processing, and pricing of donated goods. Run the store in the Store Manager's absence.
• Work with the Store Manager to recruit, coach, and evaluate team members, and keep HR paperwork on time
• Approve time worked and manage employee attendance in agency software
• Manage cash operations, including daily counts and over/short reconciliation, and handle customer disputes and exchanges
• Supervise backroom warehouse management and planning
• Lead your team in following safety, retail, and security policies and CARF standards
• Handle day-to-day employee relations and partner with HR when needed
• Review retail reports to evaluate performance and drive growth
• Lead production goals and lead your team in the "You Changed a Life" campaign
• Build a positive, team-focused work culture

Qualifications

• Two-plus years of management experience, or at least six months as a Goodwill team leader
• Retail sales experience or demonstrated potential for management
• Strong interpersonal, communication, organization, and time management skills
• Good judgment and problem-solving skills
• Knowledge of merchandise such as name brands, antiques, vintage, and collectibles
• Ability to identify different shades and tones of color
• Experience with computers
• First aid and CPR certification required (can get certified after hire)
• High school diploma or GED
• A valid driver's license and auto insurance
• Ability to work nights, weekends, and some holidays is a must

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.