Retail Thrift Store Manager

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.; Alliance (OH); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a Store Manager in Alliance, OH to lead daily store operations, drive sales, and manage staff.

You will recruit and coach the team, oversee cash handling, scheduling, and adherence to safety policies while building community partnerships.

Qualifications

• 2+ years of external management or 1 year internal management experience required.
• Retail sales experience or potential for management.
• Strong interpersonal, communication, organization, and time management skills.
• Good judgment, problem-solving, and delegation skills.
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles.
• Able to identify different shades and tones of color.
• Computer experience.
• Bachelor's or associate degree in business management preferred.
• First aid and CPR certification required (can get certified after hire).
• Valid driver's license and auto insurance.
• Ability to work nights, weekends, and some holidays.

Responsibilities

• Oversee daily store operations, staff scheduling, and the collection, processing, and pricing of donated goods.
• Recruit, coach, evaluate, and develop your team, and handle day-to-day employee relations.
• Manage cash operations and transaction accuracy, and handle customer disputes and exchanges.
• Approve employee time and manage attendance in agency software, and partner with HR on policy issues.
• Build a pipeline of internal talent for store leadership, working with the Regional Director.
• Ensure compliance with retail, safety, and security policies and CARF standards, and model safe work habits.
• Maintain the building and property, and oversee merchandising.
• Review store metrics and performance data, and use them to drive improvements and growth.
• Build relationships across departments, and deliver world-class customer service.
• Lead the team in the "You Changed a Life" campaign.

Skills

Interpersonal skills

Communication

Organization

Time management

Problem solving

Retail experience

Computer skills

First aid & CPR certification

Education

Bachelor's or associate degree in business management

Tools

Agency software

Job description

Store Manager: Goodwill Industries of Greater Cleveland & East Central Ohio
Location: Alliance, OH | Pay: 55-60k | Type: Salary, Full-Time

About The Job

Join us in making a meaningful impact in Alliance, Ohio! Help lead a Goodwill store. As a store manager, you'll plan and direct all phases of store operations to achieve sales and profitability goals while controlling costs. Store managers are also responsible for creating a positive and desirable work environment. You'll also establish the store as a community partner by building relationships with customers. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

Responsibilities

• Oversee daily store operations, staff scheduling, and the collection, processing, and pricing of donated goods
• Recruit, coach, evaluate, and develop your team, and handle day-to-day employee relations
• Manage cash operations and transaction accuracy, and handle customer disputes and exchanges
• Approve employee time and manage attendance in agency software, and partner with HR on policy issues
• Build a pipeline of internal talent for store leadership, working with the Regional Director
• Ensure compliance with retail, safety, and security policies and CARF standards, and model safe work habits
• Maintain the building and property, and oversee merchandising
• Review store metrics and performance data, and use them to drive improvements and growth
• Build relationships across departments, and deliver world-class customer service
• Lead the team in the "You Changed a Life" campaign

Qualifications

• 2+ years of external management experience, or 1 year of internal management experience
• Retail sales experience or demonstrated potential for management
• Strong interpersonal, communication, organization, and time management skills
• Good judgment, problem-solving, and delegation skills
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles
• Able to identify different shades and tones of color
• Computer experience
• Bachelor's or associate degree in business management preferred
• First aid and CPR certification required (can get certified after hire)
• Valid driver's license and auto insurance
• Ability to work nights, weekends, and some holidays is a must

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees Who Work Full-time Are Also Eligible For

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.