Retail Thrift Store Assistant Manager

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Garfield Heights (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is hiring an Assistant Manager in Garfield Heights, OH. The role supports the Store Manager in daily operations, staff scheduling, and community-focused store leadership.

Full-time, hourly compensation with a focus on cooperation and a strong service mindset. You will supervise donations processing, pricing, and backroom logistics, while promoting safety, CARF standards, and a positive team culture.

Qualifications

• Two-plus years of management experience or six months as a Goodwill team leader.
• Retail sales experience or potential for management.
• Strong interpersonal, communication, organization, and time management skills.
• High school diploma or GED; valid driver's license and auto insurance.
• Ability to work nights, weekends, and some holidays.

Responsibilities

• Run daily store operations and schedule staff; supervise donation processing and pricing; operate in the Store Manager's absence.
• Collaborate with Store Manager to recruit, coach, and evaluate team members; maintain HR paperwork on time.
• Approve time worked and manage employee attendance in agency software.
• Manage cash operations, daily counts, and reconcile over/short; resolve customer disputes.
• Supervise backroom warehouse management and planning.
• Lead team to follow safety, retail, and CARF standards.
• Handle day-to-day employee relations and partner with HR as needed.
• Review retail reports to evaluate performance and drive growth.
• Lead production goals and participate in the 'You Changed a Life' campaign.
• Foster a positive, team-focused work culture.

Skills

Management experience

Retail sales

Interpersonal skills

Communication

Time management

Problem solving

Merchandise knowledge

First aid/CPR

High school diploma

Driver's license

Evening/weekend work

Education

High school diploma or GED

Tools

Computer skills

Experience with agency software

Job description

Assistant Manager: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: Garfield Heights, OH | Pay: $18.50 | Type: Hourly, Full-Time

About the Job Join us in making a meaningful impact in Garfield Heights, Ohio! Help lead a Goodwill store. As an assistant store manager, you'll help the store manager run the store day-to-day. You'll also build the store's reputation as a community partner. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

Responsibilities

• Run daily store operations and schedule staff. Supervise the collection, processing, and pricing of donated goods. Run the store in the Store Manager's absence.
• Work with the Store Manager to recruit, coach, and evaluate team members, and keep HR paperwork on time
• Approve time worked and manage employee attendance in agency software
• Manage cash operations, including daily counts and over/short reconciliation, and handle customer disputes and exchanges
• Supervise backroom warehouse management and planning
• Lead your team in following safety, retail, and security policies and CARF standards
• Handle day-to-day employee relations and partner with HR when needed
• Review retail reports to evaluate performance and drive growth
• Lead production goals and lead your team in the "You Changed a Life" campaign
• Build a positive, team-focused work culture

Qualifications

• Two-plus years of management experience, or at least six months as a Goodwill team leader
• Retail sales experience or demonstrated potential for management
• Strong interpersonal, communication, organization, and time management skills
• Good judgment and problem‑solving skills
• Knowledge of merchandise such as name brands, antiques, vintage, and collectibles
• Ability to identify different shades and tones of color
• Experience with computers
• First aid and CPR certification required (can get certified after hire)
• High school diploma or GED
• A valid driver's license and auto insurance
• Ability to work nights, weekends, and some holidays is a must

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.