Cleveland - Outlet Store Assistant Manager

Goodwill Industries of Gr. Cleveland & East Central Ohio; Cleveland (OH); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Medical, dental, & vision benefits at

Short-term and long-term disability

Life insurance

Paid holidays

Zusammenfassung

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking an Outlet Store Assistant Manager in Cleveland, OH. You will support daily operations, supervise donation processing and pricing, and ensure the sales floor stays merchandised and welcoming.

The role requires leadership, strong customer service, and the ability to work evenings, weekends, and holidays. As a full-time hourly position, you will ring up purchases, manage cash, train new staff, and help achieve store goals while

Qualifikationen

• Retail or supervisory experience preferred; willingness to lead a team.
• Strong interpersonal and organizational skills are required.
• Comfort with merchandising, pricing, and merchandising upkeep.
• Basic cash handling and customer service abilities expected.

Aufgaben

• Run daily store operations and supervise donation processing and pricing
• Keep the sales floor attractive through effective merchandising
• Ring up purchases, handle cash and make change, and resolve customer disputes politely
• Lead team to salvage sorting and baler production and support 220 tables daily
• Oversee inventory and quality control
• Train new team members and close out store day without supervisor
• Enforce safety policies and model safe work habits
• Report operations, personnel, mission, services, and safety statistics on time
• Assist Store Manager with recruiting, processing, and evaluation
• Provide donor receipts and positive customer interactions

Kenntnisse

Retail sales

Customer service

Leadership

Merchandising

Cash handling

Communication

Time management

Problem solving

Ausbildung

Bachelor's or associate degree in business management

Tools

POS systems

Jobbeschreibung

Outlet Store Assistant Manager: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: Cleveland, OH | Pay: $18.50 | Type: Hourly, Full-Time

About the Job
Join us in making a meaningful impact in Cleveland, Ohio! Help lead a Goodwill outlet store. As Outlet Store Assistant Manager, you'll support the Outlet Store Manager with daily operations, supervise the collection, processing, and pricing of donated goods, and keep the store running to agency standards. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

Responsibilities

• Run daily store operations and supervise donation processing and pricing
• Keep the sales floor attractive through effective merchandising
• Ring up purchases, handle cash and make change, and handle customer disputes in a friendly, helpful way
• Hold your team accountable for proper salvage sorting and baler production, and help them turn 220 tables daily
• Oversee quality control and inventory
• Help supervise and train new team members, and set up or close out the store's day without the supervisor
• Lead your team in following safety policies and model safe work habits
• Report operations, personnel, mission and services, and safety statistics accurately and on time
• Help the Store Manager recruit, process, and evaluate staff as needed
• Hand every donor a receipt and end every interaction with "You changed a life today, Thank you!"

Qualifications

• Retail sales experience or demonstrated potential for management
• Strong interpersonal, communication, organization, and time management skills
• Good judgment, problem-solving, and delegation skills
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles
• Able to identify different shades and tones of color
• Computer experience
• Bachelor's or associate degree in business management preferred
• First aid and CPR certification required (can get certified after hire)
• Valid driver's license and auto insurance
• Ability to work nights, weekends, and some holidays is a must

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.