Retail Thrift Store Assistant Manager

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Ohio; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Paid time off

Retirement planning with company match

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking an Assistant Manager to help lead a Canton store and support the Store Manager in daily operations. This role focuses on delivering great community service, managing staff, and maintaining an inclusive workplace.

You will supervise staff, handle cash operations, ensure safety and policy compliance, and help grow store performance while fostering a positive team culture. Weekend and evening shifts are required.

Qualifications

• Two-plus years of management experience or six months as a Goodwill team leader.
• Retail sales experience or demonstrated potential for management.
• Strong interpersonal, communication, organization, and time management skills.

Responsibilities

• Run daily store operations and schedule staff; supervise collection, processing, and pricing of donated goods; run the store in the Store Manager's absence.
• Work with the Store Manager to recruit, coach, and evaluate team members; keep HR paperwork on time.
• Approve time worked and manage employee attendance in agency software.
• Manage cash operations, including daily counts and over/short reconciliation; handle customer disputes and exchanges.
• Supervise backroom warehouse management and planning.
• Lead team in following safety, retail, and CARF standards.
• Handle day-to-day employee relations and partner with HR when needed.
• Review retail reports to evaluate performance and drive growth.
• Lead production goals and promote the
• Build a positive, team-focused work culture.

Skills

Management experience

Retail sales

Interpersonal skills

Organization

Problem solving

Merchandise knowledge

Computer skills

First aid & CPR

Driver's license

Flexible schedule

Education

First aid and CPR certification

High school diploma or GED

Job description

Assistant Manager: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: Canton, OH | Pay: $18.50 | Type: Hourly, Full-Time

About the Job Join us in making a meaningful impact in Canton, Ohio (Route 62)! Help lead a Goodwill store. As an assistant store manager, you'll help the store manager run the store day-to-day. You'll also build the store's reputation as a community partner. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

Responsibilities

• Run daily store operations and schedule staff. Supervise the collection, processing, and pricing of donated goods. Run the store in the Store Manager's absence.
• Work with the Store Manager to recruit, coach, and evaluate team members, and keep HR paperwork on time
• Approve time worked and manage employee attendance in agency software
• Manage cash operations, including daily counts and over/short reconciliation, and handle customer disputes and exchanges
• Supervise backroom warehouse management and planning
• Lead your team in following safety, retail, and security policies and CARF standards
• Handle day-to-day employee relations and partner with HR when needed
• Review retail reports to evaluate performance and drive growth
• Lead production goals and lead your team in the "You Changed a Life" campaign
• Build a positive, team-focused work culture

Qualifications

• Two-plus years of management experience, or at least six months as a Goodwill team leader
• Retail sales experience or demonstrated potential for management
• Strong interpersonal, communication, organization, and time management skills
• Good judgment and problem-solving skills
• Knowledge of merchandise such as name brands, antiques, vintage, and collectibles
• Ability to identify different shades and tones of color
• Experience with computers
• First aid and CPR certification required (can get certified after hire)
• High school diploma or GED
• A valid driver's license and auto insurance
• Ability to work nights, weekends, and some holidays is a must

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.