Retail Tech Support Specialist — Customer Care Pro

DSI Systems Inc.; Glendale (AZ); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

DSI Systems Inc. is seeking a Retail Support Specialist in Glendale, Arizona. The successful candidate will provide hands-on support to AT&T customers in a retail environment, requiring strong communication, multitasking skills, and the ability to remain calm in high-stress situations. The position offers competitive starting pay of $26 per hour along with comprehensive benefits including medical insurance, 401k matching, and opportunities for career growth.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing and account updates.
• Troubleshoot network issues and feature functionality.
• Document all interactions thoroughly and accurately.
• Maintain inventory accuracy for display devices and fixtures.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Job description

DSI Systems Inc. is seeking a Retail Support Specialist in Glendale, Arizona. The successful candidate will provide hands-on support to AT&T customers in a retail environment, requiring strong communication, multitasking skills, and the ability to remain calm in high-stress situations. The position offers competitive starting pay of $26 per hour along with comprehensive benefits including medical insurance, 401k matching, and opportunities for career growth.