Retail Tech Support Specialist — Customer Care Pro

DSI Systems Inc.; Oceanside (NY); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

DSI Systems Inc. is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in busy retail environments. The role involves engaging directly with customers and retail partners to resolve account and service concerns. Strong communication skills and the ability to handle stress are essential. Competitive pay starts at $26 per hour, with comprehensive training, benefits starting from day one, a 401k plan with employer matching, and opportunities for career growth within the company.

Qualifications

• Ability to handle high-stress or escalated situations with professionalism.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, and device support.
• Act as the AT&T subject-matter expert for retail employees.

Skills

Strong customer service

Communication skills

Multitasking

Problem-solving abilities

Job description

DSI Systems Inc. is seeking a Retail Support Specialist to deliver hands-on support to AT&T customers in busy retail environments. The role involves engaging directly with customers and retail partners to resolve account and service concerns. Strong communication skills and the ability to handle stress are essential. Competitive pay starts at $26 per hour, with comprehensive training, benefits starting from day one, a 401k plan with employer matching, and opportunities for career growth within the company.