In-Store Wireless Support & Customer Advocate

DSI; Chandler (AZ); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401(k) Plan with employer matching

Paid vacation and personal days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

DSI is looking for a Retail Support Specialist in Chandler, Arizona, to provide exceptional customer service and support to AT&T customers in high-traffic retail environments. The role involves troubleshooting device issues, resolving billing concerns, and collaborating with retail partners. The position offers starting pay of $26 per hour, comprehensive training, and opportunities for career advancement in a dynamic and supportive team environment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing, account updates, and device support.
• Act as the subject-matter expert for retail employees and partners.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Job description

DSI is looking for a Retail Support Specialist in Chandler, Arizona, to provide exceptional customer service and support to AT&T customers in high-traffic retail environments. The role involves troubleshooting device issues, resolving billing concerns, and collaborating with retail partners. The position offers starting pay of $26 per hour, comprehensive training, and opportunities for career advancement in a dynamic and supportive team environment.