Retail Tech Support Specialist — Customer Care Pro

DSI; Tacoma (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Starting pay $26/hr

Comprehensive training

Team environment

Career growth opportunities

Health insurance

401(k) with employer match

Paid vacation and sick days

Job summary

DSI, a longtime sales enablement and business solutions partner, is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations in the Tacoma area. This role emphasizes front-line service, accurate problem-solving, and professional communication in fast-paced environments.

You'll troubleshoot billing and service concerns, assist with device support, and collaborate with store leadership and cross-functional teams to deliver a best-in-class customer experience.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak times.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Collaborate with cross-functional teams to resolve customer issues and improve processes.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI, a longtime sales enablement and business solutions partner, is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations in the Tacoma area. This role emphasizes front-line service, accurate problem-solving, and professional communication in fast-paced environments.

You'll troubleshoot billing and service concerns, assist with device support, and collaborate with store leadership and cross-functional teams to deliver a best-in-class customer experience.