Retail Support Specialist - Customer Care & Tech Help

DSI Systems Inc.; Traverse City (MI); On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Job summary

DSI Systems Inc. is hiring a Retail Support Specialist in Traverse City, MI, to deliver frontline support to AT&T customers across busy retail environments. This role requires strong customer service and communication skills, with responsibilities including troubleshooting network issues and engaging with retail employees.

The position offers competitive pay at $26 per hour and comprehensive benefits starting from day one, including medical, dental, and vision coverage. A supportive team environment and opportunities for career advancement are also part of the package.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional support to AT&T customers in retail locations.
• Resolve inquiries related to billing and account updates.
• Troubleshoot network issues and device functionality.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Job description

DSI Systems Inc. is hiring a Retail Support Specialist in Traverse City, MI, to deliver frontline support to AT&T customers across busy retail environments. This role requires strong customer service and communication skills, with responsibilities including troubleshooting network issues and engaging with retail employees.

The position offers competitive pay at $26 per hour and comprehensive benefits starting from day one, including medical, dental, and vision coverage. A supportive team environment and opportunities for career advancement are also part of the package.