In-Store Wireless Support Specialist

DSI Systems Inc.; Chandler (AZ); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation, personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Opportunities for career growth

Job summary

DSI Systems Inc. is seeking a Retail Support Specialist in Chandler, Arizona. This role focuses on providing exceptional customer service to AT&T customers in a retail environment. Responsibilities include troubleshooting device issues, resolving billing inquiries, and maintaining accurate inventory. The ideal candidate will possess strong communication and multitasking skills and thrive in a high-pressure setting. DSI offers a competitive pay of $26 per hour, comprehensive training, and opportunities for career advancement within a supportive team environment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Ability to handle stress

Job description

DSI Systems Inc. is seeking a Retail Support Specialist in Chandler, Arizona. This role focuses on providing exceptional customer service to AT&T customers in a retail environment. Responsibilities include troubleshooting device issues, resolving billing inquiries, and maintaining accurate inventory. The ideal candidate will possess strong communication and multitasking skills and thrive in a high-pressure setting. DSI offers a competitive pay of $26 per hour, comprehensive training, and opportunities for career advancement within a supportive team environment.