Retail Support Specialist — Customer Care & Tech Help

DSI; Coralville (IA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching

Paid Time Off

Profit Sharing

AT&T Discount 50%

Job summary

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support for AT&T customers in national retail locations. You will resolve account, billing, device, and service concerns while maintaining professionalism in fast-paced settings.

The role requires strong communication, emotional resilience, and comfort with technology. Flexibility to work evenings, weekends, and holidays is expected in this on-site retail position.

Qualifications

• Proven ability to deliver professional, friendly customer support in fast-paced retail settings.
• Ability to troubleshoot billing, account, device, and service inquiries.
• Comfort with navigating multiple systems while engaging customers in real time.
• Maintains composure and professionalism during escalations and peak traffic.
• Willingness to work flexible evenings, weekends, and holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak times.
• Act as the AT&T subject-matter expert for retail employees and partners; lead in-store support for escalations.

Skills

Strong customer service

Excellent communication

Multitasking

Attention to detail

Flexibility hours

Job description

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support for AT&T customers in national retail locations. You will resolve account, billing, device, and service concerns while maintaining professionalism in fast-paced settings.

The role requires strong communication, emotional resilience, and comfort with technology. Flexibility to work evenings, weekends, and holidays is expected in this on-site retail position.