Retail Tech Support Pro - Customer Care & Growth

DSI; Ankeny (IA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay $26/hr

Comprehensive training

Team environment

Career growth opportunities

Employee discounts (AT&T)

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will assist with billing, account updates, device support, and service concerns while remaining calm, accurate, and professional.

You will troubleshoot wireless devices and network issues, work with store leadership, and ensure a best-in-class customer experience in a high-traffic setting.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will assist with billing, account updates, device support, and service concerns while remaining calm, accurate, and professional.

You will troubleshoot wireless devices and network issues, work with store leadership, and ensure a best-in-class customer experience in a high-traffic setting.