Retail Support Specialist: Customer Care & Tech Help

DSI; Newport News (VA); On-site; USD 61,463,000 - 87,538,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid vacation

Job summary

DSI is seeking a Retail Support Specialist to deliver hands-on frontline support to AT&T customers inside national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in a fast-paced setting.

Responsibilities include troubleshooting devices and network issues, providing professional support, and coordinating with cross-functional teams to ensure a best-in-class customer experience.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver hands-on frontline support to AT&T customers inside national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in a fast-paced setting.

Responsibilities include troubleshooting devices and network issues, providing professional support, and coordinating with cross-functional teams to ensure a best-in-class customer experience.