Retail Support & Customer Care Specialist

DSI; Sparks (NV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training program

Career growth

Employee discount

Job summary

DSI seeks a Retail Support Specialist to deliver hands-on frontline support to AT&T customers in national retail environments. You will engage with customers and store partners to address account, billing, device, and service concerns, staying calm and professional in fast-paced settings.

Success depends on strong communication, resilience, and comfort with technology. The role offers competitive pay, comprehensive training, and opportunities for career growth within a supportive team.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and engage with store leadership.

Skills

Customer service

Communication

Multitasking

Problem-solving

Flexibility

Job description

DSI seeks a Retail Support Specialist to deliver hands-on frontline support to AT&T customers in national retail environments. You will engage with customers and store partners to address account, billing, device, and service concerns, staying calm and professional in fast-paced settings.

Success depends on strong communication, resilience, and comfort with technology. The role offers competitive pay, comprehensive training, and opportunities for career growth within a supportive team.