Retail Tech Support & Customer Care Specialist

Socket.dev; Shoreline (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay $26 per hour

Comprehensive training and development

Supportive and engaging team

Career growth opportunities

Medical, Dental, Vision, and Life보험

401k Plan with employer matching

Paid vacation and sick days after 9090

Employee Profit Sharing Program

AT&T wireless discount 50%

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in high-traffic national retail environments. You'll handle billing, account updates, device issues, and service concerns with clear communication and composure.

The role requires standing and interacting on the sales floor up to 8 hours, with flexible schedules including evenings, weekends, and holidays. We offer competitive pay, training, benefits, and opportunities for career growth.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Detail-oriented with strong problem-solving abilities.
• Flexibility to work evenings, weekends or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments while maintaining service quality.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and engage with store leadership.
• Document all interactions thoroughly and adhere to privacy standards.
• Meet or exceed performance metrics including quality, efficiency, and customer satisfaction scores.
• Execute and maintain planograms for mobile devices and signage; manage inventory on display devices.

Skills

Customer service

Communication skills

High-volume environment handling

Multitasking

Problem-solving

Flexibility in scheduling

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in high-traffic national retail environments. You'll handle billing, account updates, device issues, and service concerns with clear communication and composure.

The role requires standing and interacting on the sales floor up to 8 hours, with flexible schedules including evenings, weekends, and holidays. We offer competitive pay, training, benefits, and opportunities for career growth.