Retail Support Specialist - Customer Care & Tech Solutions

DSI; Shoreline (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Team environment

Career growth

Insurance

401k

Paid time off

Profit sharing

AT&T discount

Paid training

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and store partners to resolve billing, device, and service concerns while maintaining calm, accurate service in high-volume settings.

The ideal candidate has strong communication and problem-solving skills, can navigate multiple systems, and thrives in fast-paced retail environments with flexible hours, including evenings and weekends.

Qualifications

• Excellent customer service and communication skills.
• Able to handle high-stress or escalated situations professionally.
• Proficient at multitasking across multiple systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Maintain inventory accuracy for display devices and fixtures.
• Collaborate with cross-functional teams to improve processes and customer experience.

Skills

Customer Service

Communication

Multitasking

Detail Orientation

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and store partners to resolve billing, device, and service concerns while maintaining calm, accurate service in high-volume settings.

The ideal candidate has strong communication and problem-solving skills, can navigate multiple systems, and thrives in fast-paced retail environments with flexible hours, including evenings and weekends.