Retail Support Specialist: Customer Care & Tech Help

DSI; Madison Heights (MI); On-site; USD 74,501,000 - 82,656,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Insurance: medical, dental, vision, &‑

401k with employer matching

Paid vacation and sick days

Profit sharing

AT&T discount 50%

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside busy national retail environments. You will assist with billing, account updates, device support, and service concerns, while remaining calm and professional in a fast-paced setting.

The role requires strong communication, resilience, and the ability to troubleshoot devices and network issues. Flexible scheduling includes evenings, weekends, and holidays based on branch needs.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside busy national retail environments. You will assist with billing, account updates, device support, and service concerns, while remaining calm and professional in a fast-paced setting.

The role requires strong communication, resilience, and the ability to troubleshoot devices and network issues. Flexible scheduling includes evenings, weekends, and holidays based on branch needs.