Retail Tech & Service Specialist

T-Mobile; Wapakoneta (OH); On-site; USD 42,000 - 48,000; Full time

Job summary

T-Mobile in the United States is seeking a Mobile Associate to engage customers, explain technology and service options, and guide shopping experiences. The role emphasizes building product knowledge, using digital tools, and delivering personalized solutions in a fast-paced retail setting.

Requirements include a High School Diploma or GED and at least 6 months of customer service or retail sales experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Problem Solving

Multitasking

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a Mobile Associate to engage customers, explain technology and service options, and guide shopping experiences. The role emphasizes building product knowledge, using digital tools, and delivering personalized solutions in a fast-paced retail setting.

Requirements include a High School Diploma or GED and at least 6 months of customer service or retail sales experience.