Retail Tech & Service Advisor

T-MOBILE USA, Inc.; Havelock (NC); On-site; USD 41,600 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate in a fast-paced retail environment in North Carolina. You will help customers with technology and service choices, demonstrate features, and guide them through the shopping journey.

Role emphasizes building product knowledge, using digital tools, and delivering high customer satisfaction while supporting team goals and loyalty initiatives.

Qualifications

• High School Diploma or GED required.
• Demonstrated customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver technology and service solutions.
• Use digital tools to demonstrate network coverage, plans, and product features.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate in a fast-paced retail environment in North Carolina. You will help customers with technology and service choices, demonstrate features, and guide them through the shopping journey.

Role emphasizes building product knowledge, using digital tools, and delivering high customer satisfaction while supporting team goals and loyalty initiatives.