Retail Tech Associate — Grow with Stock & Rewards

T-Mobile; Liberty Township (OH); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, and vision insurance

Paid time off and holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail setting, helping them select technology and service solutions.

You will build product knowledge, use digital tools, and guide customers through their shopping journey while delivering excellent service. Training is provided, with opportunities for incentives and career growth within a values-driven team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Must be 18 years of age and legally authorized to work in the United States.
• Excellent communication and problem solving skills, with a focus on customer service and teamwork.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail setting, helping them select technology and service solutions.

You will build product knowledge, use digital tools, and guide customers through their shopping journey while delivering excellent service. Training is provided, with opportunities for incentives and career growth within a values-driven team.