Retail Tech & POS Modernization Lead

Humanly; Fishers (IN); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Time Off

6 paid holidays

Health, dental, vision

401K with company match

Daily pay options

Tuition reimbursement

Recognition events

Free carwashes

Job summary

Crew Carwash is seeking a Manager, Retail Technology Platforms to lead the strategy, administration, and performance of our customer-facing retail tech stack, including POS, payments, promotions, subscriptions, and pricebooks. You will drive modernization efforts and act as the primary liaison among IT, Operations, Marketing, Finance, and vendors.

The role is on-site five days a week at our Indianapolis/Fishers support center, with a focus on fast, scalable, secure, and customer-friendly

Qualifications

• Experience owning or administering POS or retail/hospitality transaction systems.
• Working knowledge of SQL and underlying database structures.
• Outstanding customer service skills and teamwork orientation.
• Vendor management experience, including platform evaluations and migrations.
• Strong understanding of pricing and promotions logic.
• Strong cross-functional communication and stakeholder management.
• Data-minded with a track record of using metrics to drive improvement.
• Demonstrated ability to operate in a fast-paced, multi-location environment.

Responsibilities

• Owns strategy, administration, optimization, and performance of Crew Carwash’s customer-facing retail technology platforms (POS, payments, promotions, subscriptions, pricebook).
• Lead POS modernization and migration from legacy to next-generation platform.
• Serve as the bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver scalable, secure tech.

Skills

POS systems

SQL

Customer service

Vendor management

Pricing & promotions

Cross-functional comms

Data-driven

Operational urgency

Job description

Crew Carwash is seeking a Manager, Retail Technology Platforms to lead the strategy, administration, and performance of our customer-facing retail tech stack, including POS, payments, promotions, subscriptions, and pricebooks. You will drive modernization efforts and act as the primary liaison among IT, Operations, Marketing, Finance, and vendors.

The role is on-site five days a week at our Indianapolis/Fishers support center, with a focus on fast, scalable, secure, and customer-friendly