Retail Tech Associate — Training Pay + Stock Grants

T-Mobile; Crystal Lake (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is a dynamic employer offering competitive base pay and a comprehensive benefits package.

The role supports retail operations by assisting customers with technology and service solutions in a fast-paced store environment, while building product knowledge and utilizing digital tools. Employees receive ongoing training, opportunities for annual incentives, stock grants, and access to 401(k) and other wealth-building programs.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is a dynamic employer offering competitive base pay and a comprehensive benefits package.

The role supports retail operations by assisting customers with technology and service solutions in a fast-paced store environment, while building product knowledge and utilizing digital tools. Employees receive ongoing training, opportunities for annual incentives, stock grants, and access to 401(k) and other wealth-building programs.