Retail Tech Associate — Stock Grant & Growth

T-MOBILE USA, Inc.; Grand Rapids (MI); On-site; USD 50,971,000 - 66,125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental and Family Leave

Tuition Assistance

Commuter Transit Programs

Mobile Service Discounts

Job summary

At T-Mobile USA, Inc., a leading wireless provider, employees are supported with a competitive base salary and Total Rewards. The role focuses on engaging customers, demonstrating technology, and guiding service plan choices in a fast-paced retail setting.

Employees receive training, have access to stock grants and an employee stock purchase plan, plus 401(k) and broad benefits. The program emphasizes growth, teamwork, and customer loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Retail environment experience is a plus.

Responsibilities

• Deliver personalized technology and service solutions.
• Use digital tools to explain coverage and plans.
• Complete required training on retail processes and wireless technology innovations.
• Collaborate across channels to ensure a seamless customer experience.
• Perform additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., a leading wireless provider, employees are supported with a competitive base salary and Total Rewards. The role focuses on engaging customers, demonstrating technology, and guiding service plan choices in a fast-paced retail setting.

Employees receive training, have access to stock grants and an employee stock purchase plan, plus 401(k) and broad benefits. The program emphasizes growth, teamwork, and customer loyalty.