Retail Tech Associate — Stock Grants & Growth

T-Mobile; Brea (CA); On-site; USD 59,000 - 60,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Medical/Dental/Vision

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to engage customers, demonstrate technology, and assist throughout shopping. You will build product knowledge and recommend service plans in a fast-paced retail environment.

The role offers an hourly base pay with training pay, a path to incentives, stock grants, 401(k), and comprehensive benefits. You must be at least 18, authorized to work in the U.S., and ready to deliver great customer experiences.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Communication

Sales

Change Agility

Teamwork

Multitasking

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. seeks Mobile Associates to engage customers, demonstrate technology, and assist throughout shopping. You will build product knowledge and recommend service plans in a fast-paced retail environment.

The role offers an hourly base pay with training pay, a path to incentives, stock grants, 401(k), and comprehensive benefits. You must be at least 18, authorized to work in the U.S., and ready to deliver great customer experiences.